• The organization has identified meaningful goals, metrics, and tools to measure and evaluate its overall effectiveness.
  • Organizational performance is reviewed annually by the Board against established benchmarks.
  • The organization’s work is continually strengthened, and the organization more respected in its field and community and by its funders.

Indicators of Good Governance

  • Evaluation results are reported to and reviewed by the Board annually.
  • Overall organizational performance is compared to established rating indicators and organizations that are considered to be leaders in the field.

Questions For the Board to Ask

Which areas of operation are evaluated regularly/annually?
The following areas of operation are evaluated regularly/annually, based on established standards in the field:

  • Board performance;
  • strategic planning;
  • programs;
  • operating infrastructure (systems, IT, etc.);
  • talent management/human resources;
  • financial health and long-term sustainability;
  • constituent voice;
  • diversity and inclusion; and
  • communications and external relations.

What is the Board’s role in the evaluation process?
The Board sets performance goals and requires that a comprehensive analysis of the organization’s performance be undertaken each year or every two years, as appropriate.

Is the Board aware of contract and grant requirements?
Yes, the Board receives briefings on all significant obligations that funders require of the organization. 

How often does the Board review evaluation results?
The Board receives periodic reports on organizational performance based on a schedule approved by the Board.

How are evaluation results used to assess the general effectiveness and efficiency of your organization?
Qualitative and quantitative measures are applied to evaluate communication and compromise between various departments. These measures are compared to the standards recommended by ratings agencies (e.g., the Better Business Bureau and Charity Navigator).

How does evaluation influence planning for the subsequent year?
Both strategic planning and annual planning utilize results and lessons learned from past evaluations.

What is your organization’s profile in the community? How is your organization perceived in terms of program effectiveness by its customers/clients, community leaders, funders, and peers?
The Board is aware of how the organization is perceived in program effectiveness, management, and approach to community needs. The Board also is briefed on the organization’s standing with ratings agencies.