- All programs and services are aligned with the mission of the organization and reflect the stated needs and interests of the clients to be served. An integrated portfolio of programs provides clients with highly responsive services.
- The organization has identified specific indicators with which to track outputs and outcomes and monitor program performance. These should include client satisfaction, financial performance, operational efficiency, and organizational learning.
- Effective program delivery processes are consistently applied by staff so that they can be sustained, even with changes in organization leadership.
- Program designs aimed at expansion or replication in other localities have clear systems in place (or in development) to support the process while sustaining the core program.
- When warranted, the organization seeks opportunities to collaborate with other organizations to ensure that client needs are met.
Indicators of Good Governance
- Program development is consistent with the organization’s mission and strategic directions as laid out by the Board.
- Programs are well-structured with clear goals, performance measures, and expectations and feedback loops for staff and other stakeholders.
- Program design and improvement methods incorporate input and feedback from all relevant stakeholders.
- A system is in place for ongoing professional development for staff.
- Program data collection is built into the program and the information gathered (program processes, results, client satisfaction, and client impact) is used to grow or improve programs and services.
Questions For the Board to Ask
Do the organization’s programs reflect its structure and function to support its mission?
Yes, a system of program review and development is in place to ensure congruence with the organization’s mission, vision, and values. Programming is not driven primarily by funding availability, but rather by clearly stated strategic priorities.
Does the Board receive reports on program performance and its impact on fiscal health?
Yes, the Board receives and reviews regular reports on program performance, including its impact on the organization’s performance and allocation of resources.
Does the Board ensure program integrity and effectiveness?
Yes, measures are in place for observation, data gathering, assessment, and application of lessons learned, as well as accountability for performance.
Does the Board support efforts to form strategic alliances to maximize client benefit?
Yes, the Board is aware of the external environment and potential significance of collaboration to leverage resources and maximize services to the community. The Board factors this into strategy development and organizational review.